FBI Channeling Agreement

FBI CHANNELING AGREEMENT

Fulcrum Biometrics — FBI Channeling Sub-Contractor

Fulcrum Biometrics will manage the process of submitting fingerprints to the FBI-CJIS to obtain information required for background criminal history checks for its clients. Fulcrum employs the services of TRP Associates LLC (an FBI-approved channeler) who directly submits fingerprints for noncriminal justice purposes and obtains the results of the fingerprint search. All customers must have a current FBI Channeling Agreement signed and on file with Fulcrum Biometrics. 

TERMS:

1. SUBMISSIONS: Fulcrum will assist the customer in correctly setting up electronic communications with the channeler. The customer will then submit fingerprint information collected by FbF® LiveScan directly to the channeler.
2. FEES AND PAYMENT STRUCTURE. The FEES that are collected cover the FBI fee and the FBI Channeling fee. Fulcrum is required to remit payment to the FBI Channeler for customer’s channeling fees no later than the 15^th of each month. Fulcrum will receive monthly reports from the channeler. Fulcrum, in turn, will then notify the customer during the first week of each month of any charges that need to be remitted. Fees are based on the volume of submissions per month. The fee schedule for standard DOCE and NFUF types of transactions are as follows:
   • FBI Channeling Transaction Fees (Effective 10/01/2026)

The FBI Channeling Transaction fees are subject to change with 30-day notification based upon FBI and FBI Channeler pricing changes.

Note: If a fingerprint record is rejected due to image quality and the Customer conducts a proper resubmission of the second record, there will only be one transmission fee charged for the two records that were submitted. A properly resubmitted record must be a cloned record with new prints and include the original TCN and E# placed in the appropriate fields in the livescan record. If the resubmitted record was not cloned and did not include the original TCN and E# in the appropriate fields, you will be billed for two records at the rate of $38/record transmitted. Please review your training materials which cover the resubmission process. 

Failure to make timely payments to Fulcrum may result in Account Suspension, especially if this occurs repeatedly. Payments that fail to process correctly or bounce back for any reason result in costs incurred by Fulcrum and increased administrative overhead costs which we will pass on directly to you, with penalties. 

1. PAYMENT COLLECTION: Payment is made to Fulcrum Biometrics securely through a third-party payment processor. Customer must be set up on autopay. Government agencies may establish an alternative method of payment approved by Fulcrum Biometrics.
   • Customers will be invoiced during the second week of the month.
   • Payment will be withdrawn ten days after the invoice date.
   • Payments rejected for insufficient funds or payments not collected by the end of each month may result in the temporary suspension of a customer’s FBI Channeling account until payment is made. If a customer’s account is suspended for cause, the customer must pay the reinstatement fee in addition to paying all outstanding invoices in full before channeling will be reinstated. There is no guarantee that the FBI Channeler will be able to reinstate your account on the same day your bill is paid. Repeated delinquent payments and suspensions will result in permanent deactivation of your FBI Channeling account.
   • Payment via credit card is subject to a 3% service fee and no fee if paid via ACH through our pay invoice link.
   • If ACH is selected as the method of payment and payment fails or bounces for any reason, the customer will be charged a Failed/Bounced Payment fee (see table above). After a third bounce or failed payment, a customer will be required to set up a credit card for auto payments. There will be a 3% processing fee associated with credit card payments. 
   • Customer must ensure that their billing contact information (name, email, and phone) is always current to avoid penalty fees and suspension of services. Changes to contact information must be submitted to orders@fulcrumbiometrics.com.

1. INDEMNIFICATION REGARDING REGULATORY COMPLIANCE. Fulcrum Biometrics warrants that its FbF LiveScan solution is FBI compliant with FBI, EBTS, and Appendix F and technically able to perform the task for which it is sold. Customer is responsible for the correct use of the product regarding submission and compliance to the regulations, obligations, laws, or processes of the agency or agencies to which live scan results are sent. Customer indemnifies and holds Fulcrum harmless for any action, threat, or proceeding that may rise because of Customer’s misapplication or misuse of the product or results produced by this product.
2. MODIFICATIONS. Fulcrum may alter or revise the terms of this Agreement by giving Customer thirty (30) days’ notice of the changes to be made. Changes will be posted on Fulcrum Biometrics’ HelpDesk located at support.fulcrumbiometrics.com. The updated FBI Channeling Agreement will supersede any prior agreement. If Customer does not agree to accept the changes, Customer’s sole remedy shall be to discontinue Customer’s use of the Software.
3. TERMINATION. Either party may terminate this Agreement on thirty (30) days’ prior written notice to the other. If either party terminates this Agreement, Customer is liable for payment of all unpaid fees due for all fingerprint submissions to FBI-CJIS.

Revised 07/20/2026