'Please Check the Outgoing Server Settings' Error - Gmail APP Password

Modified on Thu, 12 Feb at 10:04 AM

Last Edit by Rosa Arellano - 02/12/2026

Purpose

If you received the error message "Please check the outgoing server settings." and you are using Gmail to transmit to FDLE, It is possible that you have recently changed your Gmail password, two factor authentication was turned off, or the application password has expired.

Please follow the steps below to create/re-establish an application password in LiveScan and test the transmission.

Procedure

Log into your Gmail account.

Once logged in, go to the settings located in the upper right corner and click on it (See Figure 001 below)

Figure 001

Open up ‘Account’ (See Figure 002 below)

Figure 002

Click on ‘Security & sign-in’ that is located in the menu on the left side of the screen. (See Figure 003 below)

Figure 003

Under ‘How you sign in to Google’ you should see 2-Step Verification. Make sure it is turned ON. (See Figure 004 below)

Figure 004

If 2-Step Verification is OFF, please go through the process and prompts of turning on 2-Step Verification. Passwords may need to be re-entered, codes might get sent as text messages that will have to be typed in.

Setting the App Pasword:

The ability to create App passwords is now available. Go back to the Google Account main menu and type 'app' in the search bar to bring up 'App passwords'. (See Figure 005 below)

Figure 005

Click on App passwords in the list.

Google may prompt for the Gmail password to be entered again. Please enter it, if prompted.

On the App passwords page, type in LiveScan and click Create (See Figure 006 below)

Figure 006

A password is then generated for the LiveScan app (See Figure 007 below)

Figure 007

In LiveScan, go to Configuration (See Figure 008 below)

Figure 008

Go to Transmitter Settings and under Type of Transaction, select NFUF-FBI Applicant (See Figure 009 below)

Figure 009

In the 'Select transmitter to modify the settings', select SMTP (See Figure 010 below)

Figure 010

Copy and paste new App password into the FDLE Transmitter Settings under Password (See Figure 011 below)

Figure 011

Click 'Save' at the bottom of the page.

It will ask if you want to replicate settings to all Tots, select Yes (See Figure 012 below)

Figure 012

It will then state that all settings have been replicated successfully, click OK and go back to the Main menu to submit any pending transactions.

In the Google App password Generator pop-up, click on DONE to close it. Be sure to copy and paste the password into LiveScan first! (See Figure 013 below)

Figure 013

LiveScan is now an app listed in the Google account settings that has its own password. (See Figure 014 below)

Figure 014

IMPORTANT: This applies every time you reset your Gmail password.

You can now navigate back to LiveScan. Access to customer’s Gmail is no longer needed.