- Enable the LMX logs:
- Go to the Startup Menu and type “env” to search for Environment Variables
- Click on the “Environment variables” menu
- Click on the “Environment variables” button in the lower half.
- In the “Users variables” section (upper half), click on the “New” button.
- Input the following information:
- Variable name: LMX_EXTENDEDLOG
- Variable value: C:\temp\lmx.txt
- Note: The path (directories) must exist, but the filename doesn’t need to exist. The current user must have read and write permissions into the target folder.
- Start LiveScan (or any other impacted application). All the licensing functions will take more time to execute. It’s “normal” if the software launches more slowly than usual.
- Access the licensing log file (ex: C:\temp\lmx.txt). It should contain all the information needed to understand the licensing problem. If the problem is not clear, send to ENG.
- When you’re done, make sure to delete the LMX_EXTENDEDLOG environment variable.
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