Next Steps after Purchasing FbF LiveScan

Next Steps: BEFORE you schedule software installation and/or configuration services: 

• Purchase and have on hand non-greasy hand lotion, such as St. Ives Daily Hydrating Lotion or Cornhuskers lotion.
• Purchase and have on hand Windex (with Ammonia) and soft microfiber cloth used for cleaning the scanner glass.
• If you purchased Print-to-Card or FFL, you will need to purchase and have on hand FD-258 fingerprint cards v.11-01-2020. You can purchase these in bulk on Amazon or Crime Scene.
• If you will be transmitting fingerprint records electronically, you need to make sure the receiving agency has provided your configuration details. Contact your sales rep if you are not sure if configuration details have been received.

Once you receive the system and have (1) the applicable supplies mentioned above on hand and (2) received your configuration details, you can submit a ticket to schedule your installation and/or configuration appointment. 

• Once ready to book an appointment, it is important to create a ticket first in FreshDesk before proceeding to the following step.
• Once ticket is booked follow this link: https://outlook.office365.com/owa/calendar/FulcrumBiometricsTechnicalServices@fulcrumbiometrics.com/bookings/
• After clicking the link, customers should choose the option for "Technical Support (Central Standard Time)". Once your appointment has been scheduled, one of our staff will reach out to confirm.