RISC Application and Device Guide

Modified on Fri, 15 Mar 2024 at 02:26 PM

 

 

Fulcrum Biometrics, Inc

16108, University Oak

San Antonio, TX 78249

Office: +1-800-430-4601

Intl: +1-210-257-5616

www.fulcrumbiometrics.com

 

 

  

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Contents

1.      Introduction to RISCMobile App1

App Security Features2

a.      Encryption2

b.      Biometrics Login2

c.      Data storage2

2.      Getting started3

3.      Activate Device4

4.      Enroll/Update PIN and Fingerprints for Login5

a)     Step 1 – Input the OTP, username, and PIN.. 5

b)     Step 2 – Scan fingerprints6

5.      Login8

6.      Send a Rapid ID Transaction9

7.      Receive the Responses10

a)     Receive the responses while the app is in use. 10

b)     Receive the responses while the app is minimized. 11

c)     View Response Record Status/Details12

8.      View Rapid ID Transaction Settings14

9.      Update State Encryption Key15

10.   View App Information, Device Details, and Support Information16

11.   Inactivity Timeout17

a.      Warning when the app is in the foreground17

b.      Warning when the app is minimized17

12.   Troubleshooting and FAQs18

 

 

 

 

 

 

 

  1. Introduction to RISCMobile App

 

The Android app is optimized for Credence-3™ devices by Credence ID. Functionality on other Credence devices may vary. 

System requirements:

  • Secure Android 11 OS
  • C-SDK v5.8.3+

To access and download the app, users must seek a license from Fulcrum Biometrics. Once the license is granted, the Credence device will automatically download the app, ready for use. For download issues, please refer to Section 12 for Troubleshooting.

 

App Security Features

  1. Encryption

The app makes use of State and Agency encryption keys. State encryption is mandatory and is used to encrypt the EBTS file before the transaction is sent. On the other hand, the Agency encryption is optional and is based on the agency settings set in the portal. If enabled, all data sent by the app is encrypted using the agency encryption making the EBTS file double encrypted.

 

  1. Biometrics Login

       A username, password, and fingerprint are used to login into the device. 

  1. Data storage

No biometric data is saved in the device. 

IMPORTANT:

To start using the app, end-users must have access to the RISC Portal. If you have not received your credentials, kindly contact Fulcrum Biometrics, Inc.

 

 

  1. Getting started

  1. After receiving the device, it must be activated. This is a one-time process and will not be required again.

  1. Launch the RISCMobile app, when the System Use Notification dialog appears, tap ACCEPT to proceed to the Device Activation screen. Please note that this dialog is always displayed every time the app is launched. 
  2. The device activation process needs a One-Time Password (OTP). To generate an activation OTP in the portal, please refer to the RISC Portal User Guide for Customer Administrator Section 3.1.b Part ii
  3. After the OTP has been generated, activate the device by following the steps in Section 3, Activate Device found in the next page.

 

  1. After the device activation, enroll the users who will use the device.
    1. If not already in the Enroll User screen, tap on ENROLL USER in the Device Activation Successful dialog (A). If from the Login screen, tap on the enroll user button at the bottom right corner of the screen (B). Please refer to Section 5, Login for more information.

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  1.  The enroll user process requires an OTP. To generate the enrollment OTP in the portal, please refer to the RISC Portal User Guide for Customer Administrator Section 3.2.d
  2. After the OTP has been generated, proceed with the enrollment by following the steps in Section 4, Enroll/Update PIN and Fingerprints for Login found in this document.
  1. The user can now login. Refer to Section 5, Login.

 


 

 

  1. Activate Device

If the app has just been installed, the device needs to be activated before use. In the fields provided, input the device activation OTP and the State Encryption Key.

       

 

 

     

 

 

  • The OTP has a 5-minute expiry. 
  • State encryption key and initialization vector must be inputted correctly for the app to send correct data and interpret the received data with no issues. Please double check before proceeding with the activation.
  • Tap on ACTIVATE to activate the device.

 

       After device activation, 

  • If you have been onboarded/enrolled in a different device before, tap on LOGIN NOW.
  • Otherwise, tap on ENROLL USER.

 

 

 

Note: If the activation fails, ask for another OTP from the agency administrator.

 

 


 

 

  1. Enroll/Update PIN and Fingerprints for Login

  2. Step 1 – Input the OTP, username, and PIN

 

  • The OTP has a 5-minute expiry.
  • Enter the information needed in the fields provided. 
  • The PIN must adhere to the pin rules defined by the Agency admin.
  • Tap on NEXT to proceed.

 

 

Note: For user update (if the user has been enrolled before):

  • The old PIN will be replaced with the new one.
  • If the captured finger location is not yet in the database, it will be added. If it is already in the database, the saved fingerprint will be replaced with the new one.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Step 2 – Scan fingerprints

 

     

     

  • At least one fingerprint is needed to enroll.
  • To capture a fingerprint, tap on ANY OF THE BOXES bearing the name of the finger to be enrolled in the system. E.g. To enroll a user’s right thumb, tap on (A).
  • There is a 10-s timeout for capturing.

 

  • After capturing,
  • ACCEPT to save the print for enrollment.
  • RE-SCAN to capture the fingerprint again.
  • CANCEL to delete the captured fingerprint and cancel the scan for the selected finger.
  • Above the fingerprint image, the quality is indicated based on the NFIQ score as follows:
  • VERY GOOD: NFIQ Score 1
  • GOOD: 2
  • OK: 3
  • POOR: 4
  • VERY POOR: 5

 

 

         

     

 

  • To delete or re-scan an already captured fingerprint, tap on THE IMAGE (A) and select the desired action in the dialog:

 

           

 

  • After capturing fingerprints, tap on ENROLL.

 

 

 

  • The user has now been enrolled and the user can login to any device that has been activated within the same agency.

 

 

Note: If the enrollment fails, ask for another OTP from the agency administrator.

 

 

 

  1. Login

  • Input the enrolled username and PIN, and then tap on the (on the keyboard (C) to start the fingerprint capture.

 

 

  • There is a 10-s timeout. Tap on CANCEL to stop the capture.

 

 

 

  • If the Login is successful, the user is redirected to the Dashboard.

 

 

 

  1. Send a Rapid ID Transaction

       

 

 

     

 

 

  • In the Dashboard, tap on Rapid ID (A) to send a Rapid ID Transaction.

 

  • On how to scan or re-scan please refer to Section 3, B. Step 2 Scan Fingerprints.
  • At least two fingerprints are needed to send a Rapid ID transaction.
  • To add suspect description, tap on ADD SUSPECT DESCRIPTION (B). This is additional information used within the app only, displayed with the response.
  • Depending on Agency Settings, adding face image can be available or not. If enabled, to add, tap on ADD FACE IMAGE (C) to open the camera and capture an image.  This is also additional information used within the app only.
  • Tap SEND to send the Rapid ID transaction.

  • On a successful Rapid ID transaction, a unique ID is generated (D)
  • Tap on NEW TRANSACTION to start another Rapid ID transaction. Multiple transactions can be sent consecutively, and the app will continue to be usable while waiting for results.
  • Tap on GO TO DASHBOARD to wait for the result while in the Dashboard.
  • Tap on GO TO RECORDS to wait for the result while in the Records screen.
  1. Receive the Responses 

  2. Receive the responses while the app is in use.

       

     

 

  • An alert pops up when a Rapid ID transaction response is received while using the app, anywhere in the app, also indicating which transaction/s the response is for with its unique ID (A)
  • Tap on DISMISS to ignore the notification.
  • Tap on GO TO RECORDS to view the result.

 

  • If a result notification is ignored, the number of unseen responses is indicated at the top-right corner of the Records button in the Dashboard (B).

 

Note: 

  • Multiple responses can arrive at the same time, in that case, a list of the unique IDs is shown.
  • If a unique ID appears twice, then both State and FBI responses have been received.

  1. Receive the responses while the app is minimized.

       

 

 

     

 

 

  • When the app is minimized and a result is received, a notification pops up with the list of transaction unique IDs the response/s belong to.  Tapping on the notification opens the app to the Records screen to view its details.

 

   

  1. View Response Record Status/Details

 

     

 

  • If not already in the Records screen, go to the DASHBOARD and tap on the RECORDS button (A).

 

  • Indication:
  • GREEN: No hit
  • YELLOW: Possible hit
  • RED: High probability hit
  • If both State and FBI responses have not been received, the transaction record will only display one status: Waiting for result. (B)
  • If at least one response has been received for the transaction, the record will show two statuses with State and FBI labels respectively. (C and D)

 

  • Tap on the item to view more details (F). If a rap sheet is available for viewing, tap on SEE RAP SHEET (G) to show the rap sheet window.

 

  • If any additional information has been added in Section 5, Send a RapidID Transaction, a note icon () is added next to the transaction ID.
  • To view the additional information, tap on the transaction ID or the note icon (E) and a dialog will appear with the details.

 

 

 

  1. View Rapid ID Transaction Settings

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  • Go to the DASHBOARD and tap on the Settings button (A).

 

 

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  • In the Settings menu, tap on TRANSACTION SETTINGS item (B).

 

  • The transaction settings are view-only in the app. The RISC portal is used to change the values. Re-activate the device to reflect the changes on the app. Refer to Section 3, Activate Device.

 

 

 

  1. Update State Encryption Key

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  • Go to the DASHBOARD and tap on the Settings button (A).

 

 

         

 

  • In the Settings menu, tap on STATE ENCRYPTION KEY item (B).

 

  • The encryption key must consist of 32 characters while the initialization vector must be 16 characters.
  • Tap on SAVE.

 

  1. View App Information, Device Details, and Support Information

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  • Go to the DASHBOARD and tap on the About App(A).

 

 

         

 

 

 

 

 

 

 

 

  1. Inactivity Timeout

If the app is left idle for more than the set inactivity timeout in the Agency settings, the app will automatically logout and the session data will be erased and cannot be recovered. To avoid this, a warning alert or notification will be displayed to inform the user a few seconds/minutes before the timeout depending on the warning time set in the Agency settings. The inactivity timer will be reset as soon as activity is detected in the app. 

  1. Warning when the app is in the foreground

  1. Warning when the app is minimized       

  

 

 

  • Tap OK to reset the timer.
  • Tap EXTEND to reset the timer while keeping the app minimized.
  • Tap GO TO APP to show the app and reset the timer.

 

 

 

 

  1. Troubleshooting and FAQs

  2. The app is not automatically installed on the Credence device or the app did not update. What should I do?

 

  1. Find and open Credence Connect app in the device. 

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  1. Wait a few seconds for Credence Connect to automatically install/update RISCmobile app into the device. If nothing shows, tap on APPS tab (A) and wait a few seconds. 

 

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  1. Restart the device if above steps don’t solve the issue and try the steps again. 

 

  1. The Agency has updated some settings in the portal, how do I keep the app Agency settings up to date?
  • To update the app’s Agency Settings (e.g., Agency encryption settings, device code, etc.), activate the device again. Refer to Section 3, Activate Device.

 

  1. The app suddenly crashed/accidentally closed, can I recover my last session?
  • If the app suddenly crashed with an ongoing session, the session can be recovered by logging in within 15 minutes.
  • Upon login, a dialog allows the user to recover or start a new session.

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