BioCollect Common Signature Pad Issues

Modified on Fri, 02 Jun 2023 at 02:15 PM

Signature Pad Not Detected

1. Install the following:(Topaz T-S460 and Scriptel 1475)

Microsoft C++ Redistributable 2013

Microsoft C++ Redistributable 2015


Signature not in Review Pane and/or not Saving

Ensure you are clicking 'OK' on signature pad.

Check for 'signature saved' message in upper right of the BioCollect signature preview.

Saved Signature


Signature does not fill preview area completely

Known issue in latest version of BioCollect.

Our developers are working on an update to address this issue.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article