HOW TO GENERATE AN ACTIVATION KEY DIAGNOSTICS
If you are seeing a, "Max Activations" error message or other error
messages, we can generally resolve this issue very quickly.
Activation Keys are locked to your computer's hardware so if that has
changed...
SCANNER NOT DETECTED
Ensure that Device manager shows the scanner connected and that the
manufacturer drivers have been installed.
Futronic scanner used in this example:
If you find that you need to install drivers for your fingerprint
scanner click h...
LAUNCHING
"RUNTIME ERROR 14" - Missing Microsoft C++ Redistributables
1. Uninstall _Microsoft C++ Redistributable 2015_ if present
2. Install the following:
Microsoft C++ Redistributable 2010(32bit)
[https://www.microsoft.com/en-us/download/detail...
SIGNATURE PAD NOT DETECTED
1. Install the following:(Topaz T-S460 and Scriptel 1475)
Microsoft C++ Redistributable 2013
[https://www.microsoft.com/en-us/download/details.aspx?id=40784]
Microsoft C++ Redistributable 2015
[https://www.microsoft.com/en...
1/16/2023 Last revised by Salvador V.
Thank you for purchasing our bioCollect software. This guide will show
you how to install the software and show you how to use the software.
You should have received an email with download links or downloaded
the fil...
LICENSE ERROR USING FBF® BIOCLIENT
Are you seeing a license error message like the ones below? This
happens when our licensing server is not running. This can happen due
to a Windows update or program conflict.
* First ensure your USB Don...
