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The following Firewall rules have been provided by Neurotechnology for the Activation Wizard: FIREWALL RULES FOR INTERNET LICENSES: pserver.neurotechbnology.com on port 80 is needed for internet license validation. For serial number license activat...
STEPS TO ACTIVATE A LICENSE FROM A DONGLE: 1) Start the Activation Wizard located in the SDK folder: Example: "Neurotec_Biometric_5_0_SDKbinWin64_x64Activation" (Note: Replace "Neurotec_Biometric_5_0_SDK" with correct SDK version and "Win64_x64" with ...
ACTIVATING A LICENSE USING A SERIAL NUMBER: 1) Start the Activation Wizard located in the SDK folder: Example "Neurotec_Biometric_5_0_SDKbinWin64_x64Activation" (Note: Replace "Neurotec_Biometric_5_0_SDK" with correct SDK version and "Win64_x64" with ...
SCANNER NOT DETECTED Ensure that Device manager shows the scanner connected and that the manufacturer drivers have been installed. Futronic scanner used in this example: If you find that you need to install drivers for your fingerprint scanner click h...
LAUNCHING "RUNTIME ERROR 14" - Missing Microsoft C++ Redistributables 1. Uninstall _Microsoft C++ Redistributable 2015_ if present 2. Install the following: Microsoft C++ Redistributable 2010(32bit) [https://www.microsoft.com/en-us/download/detail...
SIGNATURE PAD NOT DETECTED 1. Install the following:(Topaz T-S460 and Scriptel 1475) Microsoft C++ Redistributable 2013 [https://www.microsoft.com/en-us/download/details.aspx?id=40784] Microsoft C++ Redistributable 2015 [https://www.microsoft.com/en...
Thank you for purchasing our bioCollect software. This guide will show you how to install the software and show you how to use the software. You should have received an email with download links or downloaded the file from www.fulcrumbiometrics.com/capssi...
THIS PROCESS IS REQUIRED WHEN NEEDING TO TRANSFER PC LOCKED LICENSES  In order to deactivate a license for reuse, Neurotechnology requires a deactivation.ID that can be generated by following the steps below. If for some reason you are unable to access ...
To initialize the firmware for operation in the Eikon Swipe fingerprint reader: * Be sure there are no drivers presently installed for the Eikon device. Uninstall, with removal of all files. This can be done in the Control Panel 'Programs and Features...
GENERATE COMPUTER ID FILE Save the Serial Number license in a text file in the same location as the Activation Wizard (For this example the Serial Number license is saved in a file titled "sn.txt") Note: when saving the serial number to a text file, onl...
STEPS TO ACTIVATE A SERIAL LICENSE MANUALLY: 1) Start the Activation Wizard located in the SDK folder: Example: "Neurotec_Biometric_5_0_SDKbinWin64_x64Activation" (Note: Replace "Win64_x64" with your correct Operating System) 2) Click on "Add Li...
There are a few common issues customers experience with mobileOne unit. "Please Connnect FbF mobileOne" with spinning busy indicator 0% battery charge after 4+ hours of charging These two conditions usually indicate a poor connection between you iOS d...
At some point you will probably encounter an issue while acquiring a fingerprint image. This page will document the most common causes. Lines in Fingerprint Image: This issue is usually caused by damage to the sensor. This type of damage is usually ...
PROCESS TO UPDATE LICENSES ON YOUR DONGLE: In order to update your Dongle, you will need the following: * The Dongle to be updated must be plugged into the machine * You will need the latest version of the Dongle Updater Tool, found here: Dongle ...
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