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HOW TO GENERATE AN ACTIVATION KEY DIAGNOSTICS If you are seeing a, "Max Activations" error message or other error messages, we can generally resolve this issue very quickly. Activation Keys are locked to your computer's hardware so if that has changed...
GemaltoThales has provided recommended cleaning instructions for their Greenbit products. (PDF Download [https://personal.filesanywhere.com/fs/v.aspx?v=8e6a648f5a6073b99ea8])
Integrated Biometrics has provided recommended cleaning instructions for their products. (PDF Download [https://personal.filesanywhere.com/fs/v.aspx?v=8e6a648e5f6270aa9e6e])
FbF(R)mobileOne QuickDock Care & Cleaning Instructions (PDF Download [https://personal.filesanywhere.com/fs/v.aspx?v=8e6a65865c676fa9ac6a])
FIREWALL RULES FROM NEUROTECHNOLOGY FOR THE ACTIVATION WIZARD WITH VIRTUALINTERNET LICENSES: The following networking rules needs to be in place. Please note these rules have to be created on License Server computer and also on the network firewall. F...
Suprema has provided recommended cleaning instructions for their products. (PDF Download [https://personal.filesanywhere.com/fs/v.aspx?v=8e6a648e5f6273b3b0ae])
Thank you for purchasing our bioCollect software. This guide will show you how to install the software and show you how to use the software. You should have received an email with download links. Please locate it on your computer to start the process. P...
STEPS TO ACTIVATE A LICENSE FROM A DONGLE: 1) Start the Activation Wizard located in the SDK folder: Example: "Neurotec_Biometric_5_0_SDKbinWin64_x64Activation" (Note: Replace "Neurotec_Biometric_5_0_SDK" with correct SDK version and "Win64_x64" with ...
ACTIVATING A LICENSE USING A SERIAL NUMBER: 1) Start the Activation Wizard located in the SDK folder: Example "Neurotec_Biometric_5_0_SDKbinWin64_x64Activation" (Note: Replace "Neurotec_Biometric_5_0_SDK" with correct SDK version and "Win64_x64" with ...
SCANNER NOT DETECTED Ensure that Device manager shows the scanner connected and that the manufacturer drivers have been installed. Futronic scanner used in this example: If you find that you need to install drivers for your fingerprint scanner click h...
LAUNCHING "RUNTIME ERROR 14" - Missing Microsoft C++ Redistributables 1. Uninstall _Microsoft C++ Redistributable 2015_ if present 2. Install the following: Microsoft C++ Redistributable 2010(32bit) [https://www.microsoft.com/en-us/download/detail...
SIGNATURE PAD NOT DETECTED 1. Install the following:(Topaz T-S460 and Scriptel 1475) Microsoft C++ Redistributable 2013 [https://www.microsoft.com/en-us/download/details.aspx?id=40784] Microsoft C++ Redistributable 2015 [https://www.microsoft.com/en...
Thank you for purchasing our bioCollect software. This guide will show you how to install the software and show you how to use the software. You should have received an email with download links or downloaded the file from www.fulcrumbiometrics.com/capssi...
THIS PROCESS IS REQUIRED WHEN NEEDING TO TRANSFER PC LOCKED LICENSES  In order to deactivate a license for reuse, Neurotechnology requires a deactivation.ID that can be generated by following the steps below. If for some reason you are unable to access ...
To initialize the firmware for operation in the Eikon Swipe fingerprint reader: * Be sure there are no drivers presently installed for the Eikon device. Uninstall, with removal of all files. This can be done in the Control Panel 'Programs and Features...
GENERATE COMPUTER ID FILE Save the Serial Number license in a text file in the same location as the Activation Wizard (For this example the Serial Number license is saved in a file titled "sn.txt") Note: when saving the serial number to a text file, onl...
STEPS TO ACTIVATE A SERIAL LICENSE MANUALLY: 1) Start the Activation Wizard located in the SDK folder: Example: "Neurotec_Biometric_5_0_SDKbinWin64_x64Activation" (Note: Replace "Win64_x64" with your correct Operating System) 2) Click on "Add Li...
There are a few common issues customers experience with mobileOne unit. "Please Connnect FbF mobileOne" with spinning busy indicator 0% battery charge after 4+ hours of charging These two conditions usually indicate a poor connection between you iOS d...
At some point you will probably encounter an issue while acquiring a fingerprint image. This page will document the most common causes. Lines in Fingerprint Image: This issue is usually caused by damage to the sensor. This type of damage is usually ...
PROCESS TO UPDATE LICENSES ON YOUR DONGLE: In order to update your Dongle, you will need the following: * The Dongle to be updated must be plugged into the machine * You will need the latest version of the Dongle Updater Tool, found here: Dongle ...
SETTING UP PRINTERS IN A DOMAIN ENVIRONMENT 1. Log into the domain profile 2. Log into LiveScan with an Administrator's account. 3. Access Configuration 4. Access Printer Settings 5. Find the correct printer in the list and click "Set" 6. Clic...
As a SWFT user, before you can upload eFP transactions created from either a fingerprint scanner or card scanner, you will need to have established a SWFT account (gained "Access") and then you need to register your device with SWFT and upload a test reco...
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