HOW TO GENERATE AN ACTIVATION KEY DIAGNOSTICS
If you are seeing a, "Max Activations" error message or other error
messages, we can generally resolve this issue very quickly.
Activation Keys are locked to your computer's hardware so if that has
changed...
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FIREWALL RULES FROM NEUROTECHNOLOGY FOR THE ACTIVATION WIZARD WITH
VIRTUALINTERNET LICENSES:
The following networking rules needs to be in place. Please note these
rules have to be created on License Server computer and also on the
network firewall.
F...
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Thank you for purchasing our bioCollect software. This guide will show
you how to install the software and show you how to use the software.
You should have received an email with download links. Please locate
it on your computer to start the process.
P...
STEPS TO ACTIVATE A LICENSE FROM A DONGLE:
1) Start the Activation Wizard located in the SDK folder: Example:
"Neurotec_Biometric_5_0_SDKbinWin64_x64Activation"
(Note: Replace "Neurotec_Biometric_5_0_SDK" with correct SDK version
and "Win64_x64" with ...
ACTIVATING A LICENSE USING A SERIAL NUMBER:
1) Start the Activation Wizard located in the SDK folder: Example
"Neurotec_Biometric_5_0_SDKbinWin64_x64Activation"
(Note: Replace "Neurotec_Biometric_5_0_SDK" with correct SDK version
and "Win64_x64" with ...
SCANNER NOT DETECTED
Ensure that Device manager shows the scanner connected and that the
manufacturer drivers have been installed.
Futronic scanner used in this example:
If you find that you need to install drivers for your fingerprint
scanner click h...
LAUNCHING
"RUNTIME ERROR 14" - Missing Microsoft C++ Redistributables
1. Uninstall _Microsoft C++ Redistributable 2015_ if present
2. Install the following:
Microsoft C++ Redistributable 2010(32bit)
[https://www.microsoft.com/en-us/download/detail...
SIGNATURE PAD NOT DETECTED
1. Install the following:(Topaz T-S460 and Scriptel 1475)
Microsoft C++ Redistributable 2013
[https://www.microsoft.com/en-us/download/details.aspx?id=40784]
Microsoft C++ Redistributable 2015
[https://www.microsoft.com/en...
Thank you for purchasing our bioCollect software. This guide will show
you how to install the software and show you how to use the software.
You should have received an email with download links or downloaded
the file from the below links. Please locate i...
THIS PROCESS IS REQUIRED WHEN NEEDING TO TRANSFER PC LOCKED LICENSES
In order to deactivate a license for reuse, Neurotechnology requires a
deactivation.ID that can be generated by following the steps below. If
for some reason you are unable to access ...
To initialize the firmware for operation in the Eikon Swipe
fingerprint reader:
* Be sure there are no drivers presently installed for the Eikon
device. Uninstall, with removal of all files. This can be done in the
Control Panel 'Programs and Features...
GENERATE COMPUTER ID FILE
Save the Serial Number license in a text file in the same location as
the Activation Wizard (For this example the Serial Number license is
saved in a file titled "sn.txt") Note: when saving the serial number
to a text file, onl...
STEPS TO ACTIVATE A SERIAL LICENSE MANUALLY:
1) Start the Activation Wizard located in the SDK folder:
Example: "Neurotec_Biometric_5_0_SDKbinWin64_x64Activation"
(Note: Replace "Win64_x64" with your correct Operating System)
2) Click on "Add Li...
There are a few common issues customers experience with mobileOne
unit.
"Please Connnect FbF mobileOne" with spinning busy indicator
0% battery charge after 4+ hours of charging
These two conditions usually indicate a poor connection between you
iOS d...
At some point you will probably encounter an issue while acquiring a
fingerprint image.
This page will document the most common causes.
Lines in Fingerprint Image:
This issue is usually caused by damage to the sensor. This type of
damage is usually ...
If you are getting an invalid credentials error message when you try
to log in with your VPN Password, this is an indication that you may
need to reset your password.
Idemia gave you website to visit to do the first password reset. To
reset your passwor...
PROCESS TO UPDATE LICENSES ON YOUR DONGLE:
In order to update your Dongle, you will need the following:
* The Dongle to be updated must be plugged into the machine
* You will need the latest version of the Dongle Updater Tool, found
here: Dongle ...
As a SWFT user, before you can upload eFP transactions created from
either a fingerprint scanner or card scanner, you will need to have
established a SWFT account (gained "Access") and then you need to
register your device with SWFT and upload a test reco...
