Knowledgebase
Futronic FinLogon
Posted by Aaron Adams on 20 February 2020 11:07 AM

Futronic's Windows Logon Software Suite

If you are unable to logon to your Windows PC with your fingerprint using Futronic's FinLogon.

If you can get to a Windows Command Prompt, we can rename a file to disable the Fingerprint capture at the Windows Logon Screen.

The DLL we need to rename is located in %SYSTEM% folder.
If Windows is 32bit, the file name is ‘ftrVistaCredentialProvider.dll’.
If Windows is 64bit, the file name is ‘ftrVistaCredentialProvider64.dll'.

From the Windows Command Prompt
1. cd c:\Windows\System32
2. rename ftrVistaCredentialProvider64.dll (Example: OLD_ftrVistaCredentialProvider64.dll)
3. restart the PC

After completing the above steps, you should be able to logon with PIN or password as usual.