Knowledgebase
BioCollect Common Fingerprint Scanner Issues
Posted by Aaron Adams on 02 November 2017 01:57 PM

Scanner Not Detected

Ensure that Device manager shows the scanner connected and that the manufacturer drivers have been installed.
Futronic scanner used in this example:

If you find that you need to install drivers for your fingerprint scanner click here:

Fingerprint Drivers Troubleshooter

If your fingerprint scanner looks good in Device Manager as it does in the above example, we can check for missing Microsoft C++ Redistributables.

If BioCollect shows an error that "no connected scanner available" or similar, let's confirm Microsoft C++ Redistributable 2010(x86) is installed. If not present, it can be downloaded from the link provided below:

Microsoft C++ Redistributable 2010 (x86)

If the issue persists, you can start a support ticket and one of our support staff would be happy to assist you: https://support.fulcrumbiometrics.com/

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