BioCollect Common Signature Pad Issues
Posted by on 02 November 2017 01:37 PM
Signature Pad Not Detected
1. Install the following:(Topaz T-S460 and Scriptel 1475)
Microsoft C++ Redistributable 2013
Microsoft C++ Redistributable 2015
Signature not in Review Pane and/or not Saving
Ensure you are clicking 'OK' on signature pad.
Check for 'signature saved' message in upper right of the BioCollect signature preview.
Signature does not fill preview area completely
Known issue in latest version of BioCollect.
Our developers are working on an update to address this issue.